Within the issue tracking tab there are different settings that can be applied in order to establish a better experience. By selecting the settings option in the top right corner all settings options will be shown here.
Scheduling : the option can be turned on in order to set a date on when you might need appoint ment with them.
Allow time tracking : the option to track the average time for how long it takes to start a ticket once a request has been submitted and how long it takes to complete tickets
Allow Mobile Key : the option grant access to mobile keys for access to specific locations
Allow Invoices : the option for invoices to sent to residents after the service request has been completed
Alert for new comments: the option for alerts to be sent every time a new comment is posted
Max. Open Tickets : The max amount of tickets that open at 1 time
Overdue Reminder Interval : The interval time between each reminder for tickets that are overdue (select the setting depending on wether you the interval to be in days or hours option)
Pending Reminder Interval : The interval time between each reminder for tickets that are pending (Days)
Start Type : The option to start tickets by select the "Start Ticket" option (Regular), "Start on Comment" (ticket starts when you send a comment) or "Start on Seen" (ticket is started when it is opened)