Head to the 'Sales' tab under the 'Sales & POS' icon.

Select the transaction that you would like to refund.

At the top you will see a red 'Refund' option.

By clicking the refund button it will ask you the refund type (percentage or value) and to enter the amount you want to refund.

Once a refund is completed and processed it will be refunded directly to the resident on the same payment method. This normally takes 3 to 5 business day to be processed depending on the vendor.